I have OS 10.11.6 running on a MBPro 15 (mid 2010), I recently 'upgraded' from Office 2011 to Office 2016 but since then all my Microsoft Office Apps (Word, Excel, etc) are not allowing me to edit, nor save any work. I have tried to activate my account but I keep on getting the message 'Unrecognized error 0x80070057' and the apps won't activate. I went to Microsoft troubleshooting and found a suggestion to test my user account with this explanation:
Office products for home users on the For Home tab, which opens by default. Scroll down to see the programs and features that come with each plan. Can you play fortnite on a macbook. Options for home users are Office 365 Home and Office 365 Personal. Both Home and Personal have monthly subscription options, which means you can pay a monthly fee instead of paying all at once. The harddisk of the MacBook crashed. Now I want te re-install Office 365, but the latest version needs 10.12.0. My MacBook (medio 2009) has El Capitan 10.11.6. More is not possible.
How To Install Office 365 On Macbook Pro Macbook Air
Sometimes, a user's specific information may be corrupted, therefore, you are not able to install, start, or use Microsoft Office for Mac applications such as Word for Mac, Excel for Mac, Entourage for Mac. To determine if this is the case, you can log on as a new user or create a new user account, and then test an application. If the problem no longer occurs on a new user account, contact Apple Support to troubleshoot your existing account. If you do not wish to keep your existing account, you can rename your test account to whatever you would like and use Office applications on it.
I did and the apps worked perfectly on the new account.
How To Install Office 365 On Macbook Pro Laptop
Please advise on how to 'TROUBLESHOOT' my original account and get Office 365 working on my Mac??
Thank you,
Gian
MacBook Pro, OS X El Capitan (10.11.6), null
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